Refund Policy
Last modified date: Nov 11, 2024
Welcome to https://www.thordata.com , which is the official website of thordata. We are committed to providing customers with stable and high-quality services. Before using thordata services, please read the following refund policy carefully.
Refund Eligibility
If you apply for a refund due to product quality issues, you must meet the following conditions:
1. Purchase channel: You must purchase the corresponding product through the thordata official channel.
2. Payment Method: The currency you use to pay for the product is non-cryptocurrency.
3. Application deadline: You must submit a refund application within 7 days after your first purchase of a specific product. You will not be able to request a refund unilaterally after the deadline.
4. Restrictions on Use:
4.1 The data traffic you use does not exceed 30% of the package data traffic and does not exceed 2GB.
4.2 If the service cannot be used normally within 7 days after your purchase due to reasons not attributable to you (such as technical failure of the product system), and thordata cannot solve the problem within 15 days, you have the right to apply for a full refund of the remaining amount. Please contact thordata in a timely manner after discovering a service failure. If you do not contact thordata within 7 days after purchase, it will be deemed that you acknowledge the service quality provided by thordata.
If you think there is something wrong with the agent or software, we are here to help you. We support refunds or replacements. If you need any, please apply through the official customer service email at support@thordata.com.
Non-refundable situations
We will not provide refund service in the following cases:
1. The information provided by the customer during the registration process is incomplete, inconsistent or contains false information.
2. The customer account is frozen or suspended due to illegal behavior of the customer.
3. The customer violates the system or service agreement (see the service agreement for specific provisions).
4. The customer has purchased a bundle through the system customer dashboard and started transmitting or receiving data through the system.
5. The quality of services provided complies with the service level agreement conditions agreed upon by both parties.
6. The purchased package service period has expired.
7. Connection quality and connection speed are affected by third party factors and are not controlled by thordata. thordata does not guarantee any quality measurements of Internet connection quality provided by third party Internet Service Providers and you agree that no refunds will be given for any issues related to connection speed parameters.
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8. Client software issues. If a customer uses third-party or proprietary software to access or use the system, thordata is not responsible for the compatibility of the client software with the system.
Each customer has only one chance to request a refund, and it only applies to the first fee of the first order. If the customer has upgraded, renewed or changed the agent plan, thordata will only refund the initial amount paid by the customer. If the customer abuses the service or violates this agreement, thordata will not refund.
Dispute Resolution
Any dispute arising from a customer's access to the Services or use of the System shall be handled in accordance with the following dispute resolution procedures:If you have any questions regarding refunds, cancellations, or chargebacks, please first contact thordata's customer support team by emailing support@thordata.com. We will do our best to answer your questions and handle the situation. Please note that for security reasons, we record customer support conversations with our customers.
Effective Date and Company Information
This Refund Policy is effective from December 1, 2024 and is formulated and interpreted by thordata. We reserve the right to modify this policy at any time, and the modified policy will be published on the website and take effect immediately. Please check regularly to understand the latest policy content.